Tensure the good level of quality of the services provided by the operational teams

Tprovide support in the management of changes and transversal projects.

Tprovide support in the testing /set up of new operations systems.

Tfacilitate the production of KPI/KRIs statistics and co-ordinate on error/incident reporting.

Tcarry out some daily/monthly controls in the framework of the operational set up of the teams.

Twork with operations team on Topics related tHarmonisation of Process and improvement of productivity

Tcoordinate with CASPL Organisation and ORM related tProject and Operational control activities assisting Head of Trade Finance operations.

Ttake charge or participate in transversal subjects / projects (digitalization / robotics solutions etc) and contribute tthe various missions of the PCM team.

Work with the CMS-IT-Head Time sheet management and Budget Forecasting and Monitoring activities.

Compl ment

Preferred thire a Management or Technology Graduate or Postgraduate.




Experience of 8 t10 years in back office is essential for positive control of operational risks; additional more transversal experience is appreciated.
Previous experience of project-oriented roles will be an added advantage.
Background in operation metrics, process maps, and technology integration.
Prior experience in defining service level benchmarks and targets and their periodic monitoring
Valuable notions of Operational risk and financial security rules.
Six Sigma green belt would again be of added advantage but not mandatory.
Working Knowledge of Cash management Services.

- Application criteria

Position with management N

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject tchange. Applicants are advised tconfirm the latest information directly on the company website before applying.

📌 Cash Management Operations - PCM - CASPL Professional (Mumbai)
🏢 Groupe Crédit Agricole
📍 Mumbai