Role & responsibilities

- Greet and assist patients, visitors, and attendants in a courteous and professional manner.
- Handle patient registration, OPD appointments, and admission-related enquiries.
- Schedule, confirm, and reschedule doctor appointments.
- Maintain patient records and update details in Hospital Management System (HMS).
- Guide patients regarding doctors' availability, departments, consultation timings, and hospital facilities.
- Coordinate with doctors, nurses, billing, laboratory, and other departments for smooth patient services.
- Handle incoming and outgoing calls and respond to patient queries.
- Manage OPD and IPD patient enquiries and provide appropriate assistance.
- Coordinate with the billing department for consultation fees and payment-related queries.




- Maintain daily appointment records and front desk reports.
- Handle patient complaints and resolve basic issues professionally.
- Ensure proper documentation and confidentiality of patient information.
- Manage patient waiting lists and ensure smooth patient flow.
- Support emergency patient coordination and immediately inform the concerned medical team.

Preferred candidate profile

Qualification: Any Graduate

Expereince: 1 to 3 yrs in Healthcare Industry

Willing to do rotational duties

Proficient in English Marathi Hindi Languages

Positive Hand on Coumputer and Software

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