Job Title: IT Account Coordinator

Reports to: Director, IT Governance

Position Type: Local/Remote

Shift - EST Time zone

Job Summary

The Account Coordinator is responsible for processing the user lifecycle workflow for all user accounts which includes processing requests for user account creation, modification, and termination, reviewing and processing termination reports, and participating in the ITGC user review process.

Essential Duties and Responsibilities

- Responsible for timeliness of all account creation and termination based on ITs SLA for terminations.
- Participate in Account Administration framework development and review processes.
- Assist with mobile device objects using Microsoft InTune device management.
- Security Group, Distribution Group, Public Calendar Management Duties.
- General Housekeeping of Entra objects.
- Collaborate with Enterprise Security Operations, compliance, and HR to resolve account-related support issues and discovery requests.
- Provide support for acquisitions as it relates to the user lifecycle process.
- Assist with the expansion and evolution of the user lifecycle process to new applications as needed.
- Participate in ITGC reviews.




- Provide support for analyzing and building efficiencies into the user lifecycle and review processes.
- Assist with ITGC and compliance driven objectives as needed.

Minimum Qualifications, Education and Experience

- Bachelors Degree
- Ability to translate technical or complex concepts into user-friendly language.
- Ability to collaborate, working closely with both functional and technical teams.
- Ability to remain flexible as priorities change, adaptable to change, and able to accept ambiguity.
- Ability to work independently and within a team environment.
- Strong analytical skills.
- Excellent communication skills including speaking in front of others.
- Exceptional English-speaking skills.
- Must be meticulously organized and self-motivated.
- Writing skills, a must.
- Familiarity with IT Service Management platforms.
- Experience with Microsoft Entra/Active Directory required.
- Robust interpersonal skills.
- Intermediate level Microsoft 365 Office productivity tools user.
- Ability to bring projects to completion.
- Proven ability to work independently with minimal supervision.

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