Job Title: Team Leader Personal Loan
Department: Personal Loan (Financial Services)
Designation: Deputy Manager

Job Purpose
To manage and lead a team of Personal Loan Sales Executives, ensuring
achievement of business targets, quality sourcing, customer satisfaction, and adherence to company policies and regulatory guidelines.

Key Responsibilities
1. Team Management: Lead, motivate, and manage a team of Personal
Loan Sales Executives to achieve monthly business targets.

2. Business Development: Drive personal loan business through direct
sales, references, channel partners, and other business sourcing channels.

3. Target Achievement: Ensure achievement of monthly disbursement,
login, approval, and revenue targets.

4. Lead Management: Monitor daily leads, customer follow-ups,
applications, and conversion ratios.

5. Sales Monitoring: Track individual team performance and prepare
daily, weekly, and monthly sales reports.

6. Customer Relationship Management: Ensure excellent customer
service and maintain robust relationships with existing and prospective
customers.

7. Loan Processing:



Coordinate with operations teams to ensure smooth
processing and timely disbursement of personal loans.

8. Quality Control: Ensure that all loan applications meet eligibility criteria and documentation requirements.

9. Training & Development: Provide regular product training, sales
guidance, and performance feedback to team members.

10.Compliance: Ensure compliance with company policies, RBI guidelines, KYC norms, and other applicable regulatory requirements.

11.Market Analysis: Monitor competitor activities, market trends, and
identify new business opportunities.

12.Performance Management: Review team productivity, identify
performance gaps, and implement improvement strategies.

Educational Qualification
1. Graduate in any discipline.
2. MBA in Marketing or Finance would be an added advantage.
Experience
3. 3 to 5 years of experience in handling Personal Loan Sales.
4. Prior experience in Personal Loan sales and team handling is preferred.

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