What We Expect From You

- The primary responsibility of this role is to conduct thorough field audits to ensure the accuracy and quality of customer visit details recorded by our collection agents.
- Field Visits: Regularly visit customer locations to verify the accuracy of information recorded by collection agents, including customer contact details, visit dates, and outcomes.
- Data Verification: Cross-reference field visit data with the information captured in our system to identify discrepancies and inconsistencies
- Quality Assessment: Evaluate the quality of customer interactions and the effectiveness of collection efforts.
- Reporting: Prepare detailed audit reports that highlight findings, recommendations, and areas for improvement.
- Training:



Assist in developing training materials and conducting training sessions for collection agents to enhance their understanding of audit standards and best practices.
- Compliance: Ensure adherence to company policies, procedures, and regulatory requirements

Must Haves

- Proven experience in field auditing or a related role (preferred)
- Robust analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in using computers and relevant software (e.g., CRM systems, data analysis tools)
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- Experience in the collections industry (preferred)
- Knowledge of relevant regulatory requirements (preferred)
- Familiarity with geographic territories where audits will be conducted (preferred)

📌 Executive II - Quality Analyst (Field Audit - Debt Management) (Thane)
🏢 Navi
📍 Thane