ABOUT THE ROLE

We are launching a new visa and travel documentation service for travellers based in Kuwait, delivered in partnership with an established Kuwait travel agency. You will be the first hire on this desk: you will prepare and manage visa applications end to end, from checking what each traveller needs to booking their appointment and tracking the result.

Applicants hold many different passports, including Kuwaiti, Indian, other South Asian, Arab and other expatriate nationalities, and apply through embassies and visa application centres in Kuwait. The core skill is working out exactly what each case requires, not following a single checklist.

The desk covers every destination and visa category that travellers can apply for from Kuwait: visit and tourist, business, student, work, family and dependant, and transit visas, for destinations such as the UK, the US, the Schengen Area, Canada, Australia, the other Gulf states and Asia. Because this is a new desk, you will help shape how it works, and the role will grow with the volume.

KEY RESPONSIBILITIES

- Receive new cases from our partner agency and confirm each traveller's nationality, destination, travel dates and purpose.
- Determine visa requirements for each case (whether a visa is needed, which category and which documents) and send the traveller a tailored checklist.
- Review documents such as passports, bank statements, employment and salary letters, bookings and invitations; flag gaps or risks before submission.
- Complete online and paper applications accurately for any destination, such as UK visa forms, the US DS-160 and Schengen, Canadian and Australian applications.
- Book and manage appointments at embassies and visa application centres in Kuwait, and brief travellers on their in-person biometrics visit.
- Draft supporting documents: cover letters, day-by-day travel itineraries and invitation-letter templates.
- Track every application in a shared case log and keep the partner agency and management informed of status, delays and outcomes.




- Keep up to date with changes in visa rules, fees and appointment procedures, and maintain internal checklists for each destination and nationality.
- Refer any case that needs licensed immigration advice in the destination country to a qualified, regulated adviser.
- Handle all client documents and personal data in strict confidence, following iMarque's data-security procedures.

REQUIREMENTS

- At least 3 years of hands-on visa processing at a visa consultancy, travel agency or travel management company (TMC); more experience is welcome.
- Proven experience preparing visa applications for multiple destinations, including at least the UK, the US and the Schengen Area.
- Experience across several visa categories (visit, business, student, work and family), and an understanding of how requirements differ by nationality and country of residence.
- Quick to learn a new country's process from official sources.
- Excellent written English; able to draft clear, professional cover letters.
- Strong attention to detail: an error on a form can mean a refusal.
- Organised and comfortable managing many cases at once in Excel or Google Sheets.
- Comfortable working a shift aligned to Kuwait business hours.
- Willing to undergo a background verification.

NICE TO HAVE

- Experience with applications filed from Kuwait or another Gulf Cooperation Council (GCC) country.
- Experience with online portals of visa application centres.
- Experience with Canada, Australia, GCC or East Asian visa processes.
- Hindi, Arabic, Malayalam or Urdu.

WHAT WE OFFER

- Competitive salary based on experience.
- The chance to build a recent service line from the ground up.
- A growth path to lead the visa desk as the team expands.

HOW TO APPLY

We are hiring immediately; immediate joiners, or candidates with a notice period of 30 days or less, are preferred.

Send your CV to [Application email] with the subject line Senior Visa Executive – [Your Name]”. In a few lines, tell us which countries' visas you have handled and roughly how many applications you processed per month in your last role.

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