Greetings from Movate Technologies ... !!!

We are pleased to inform you that your profile has been shortlisted for the next stage of our selection process.

Interview Prerequisite

Please ensure that you complete the following before attending the interview:

1. Confirm your preferred interview time slot by emailing your updated resume (with a recent photograph embedded in the resume) in PDF format
2. Review the attached Job Description thoroughly before the interview.
3. Carry a printed copy of your resume on the day of the interview.
4. Interview Process will take Initial Interview, language assessment (Voice assessment), followed with Interview with Operation experts.

Job Description

Position : L1 Agent Support (Technical VoIP Engineer)

Location : Ambattur, Chennai (Work from Office)

Shift : Night Shift

Weekly Off: Fixed Weekoffs

Eligibility:

- 1-3 years of experience troubleshooting within an IP environment, including VoIP
- Prior experience (1+ years) in progressive skill development technical support roles.

Key Responsibilities:

- Basic experience with SIP, TCP/IP and similar multimedia technologies and protocols.
- Basic knowledge and experience with network troubleshooting including LAN/WAN, Routers, Switches, TCP/IP.
- Basic understanding of the telecommunications service provider and SaaS industry sectors.
- Strong organizational and interpersonal skills
- Work effectively in a team environment, as well as independently. Be accountable to deliverables and timelines.
- Learn quickly in a dynamic environment
- Excellent communication skills, including writing, speaking, and listening.
- Solid analytical, problem solving and interpersonal skills.
- Ability to:
- Multitask, work under pressure, and meet tight deadlines.
- Quickly respond to customer inquiries,



requests and issues.
- Communicate technical, process, and business information in language easily understood by diverse audiences.
- Investigate, troubleshoot, diagnose and resolve technical issues related to the suite.
- Demonstrate ability to adapt quickly to changing priorities in a dynamic troubleshooting environment.

Work Location: Movate Technologies (Movate Talent Hub) Ground Floor, AMBIT IT Park Ambattur Industrial Estate Chennai, Tamil Nadu, India

About us: Movate is an Applied AI services company that helps enterprises translate AI ambition into measurable business outcomes. With over 12,000 employees across 20 global locations, augmented by AI collaborator agents, it brings together human expertise and technology to help organizations rethink operating models for efficiency and growth. Powered by Movate, its intelligent outcomes platform, Movate delivers practical, scalable, and industry-contextualized solutions that address real business challenges. Founded 30 years ago, Movate has built a niche as a trusted and reliable provider of consumer and enterprise support and technology services. Besides offering managed IT and CX services, we leverage our five AI-powered proprietary platforms to provide best-in-class results. Today, we have tremendous recognition for our disruptive digital engineering capabilities, insights-driven approach, affinity towards customer business, employee empowerment, and use of AI and automation solutions, which differentiate us as a valued partner. At Movate, you'll have the opportunity to work with a global organization that values innovation, continuous learning, and professional growth. If you're ready to take the next step in your career.

Regards,

Arnold Bruno

Talent Acquisition Team

📌 Opportunity ForTechnical VOIP Engineer (Chennai)
🏢 Movate Technologies
📍 Chennai