Role & responsibilities

- Provide day-to-day L1/L2 support for the organizations LAN, WAN, Wi-Fi, and internet connectivity.
- Assist in configuring and maintaining FortiGate firewalls, including security policies, NAT, web filtering, and application control.
- Monitor SD-WAN links, ISP failover, and bandwidth usage, and escalate issues to senior network engineers.
- Configure and troubleshoot IPsec site-to-site VPNs, SSL VPNs, and FortiClient remote access for users.
- Configure and maintain Cisco Catalyst switches (VLANs, trunking, port security) and Cisco wireless controllers and access points.
- Troubleshoot basic routing, DNS, DHCP, IP addressing, and connectivity issues across the network.
- Perform packet captures and basic analysis using Wireshark and FortiGate debug tools to identify network problems.
- Support VoIP and Microsoft 365 / Teams telephony users with call quality, connectivity, and QoS-related issues.
- Monitor network health and performance using FortiAnalyzer, FortiManager, SNMP, Syslog, and monitoring tools, and respond to alerts.
- Log, track, and resolve network incidents within SLA, and assist seniors with Root Cause Analysis (RCA).
- Coordinate with ISPs and vendors to log complaints and follow up on link outages and hardware replacements.
- Assist with firmware upgrades,



configuration backups, and planned network maintenance activities.
- Maintain network documentation, including diagrams, IP address records, SOPs, and the network asset inventory.

Preferred candidate profile

- Graduate or diploma in IT / Computer Science / Electronics (B.Tech, BCA, B.Sc IT, or Networking diploma).
- 13 years of experience in network support or a network administration role.
- Good understanding of networking fundamentals: OSI model, TCP/IP, subnetting, VLANs, routing, NAT, DNS, and DHCP.
- Hands-on exposure to FortiGate firewalls and Cisco switches / wireless is preferred.
- Basic knowledge of VPN technologies (IPsec, SSL VPN) and remote access setup.
- Familiar with Wireshark, ping, traceroute, and other network troubleshooting tools.
- Basic understanding of VoIP / SIP and QoS will be an added advantage.
- Certifications like CCNA, Fortinet NSE 1–4 / FCF / FCA, or CompTIA Network+ will be preferred.
- Strong willingness to learn, good analytical and troubleshooting skills, and explicit communication.
- Willing to work from office and support in rotational shifts (including US-hours support if required) and on weekends during maintenance windows.

📌 Network Support Engineer (Noida)
🏢 Highlands Info Tech
📍 Noida