Greetings for the day!!

We are scouting for a Manager - National Service Operations for a retail-based manufacturing organization

Role : Manager - National Service Operations

Experience: 6 - 12years

Location: Mumbai
Reporting To: Cluster Head

Roles & Responsibilities :

Job Purpose

To manage and streamline pan-India installation and service operations for office furniture and interior projects, ensuring timely execution, workforce productivity, installation quality and cost efficiency.

Key Responsibilities

- Manage nationwide installation planning, scheduling and site execution.
- Ensure site readiness, timely crew mobilisation and project completion.
- Deploy and monitor site supervisors, service engineers and contractor teams.
- Track workforce productivity, manpower utilisation and regional capacity.
- Monitor installation quality, snag resolution and service delivery.
- Manage contractor coordination, work validation and billing verification.
- Control installation costs, contractor expenses and operational budgets.
- Establish SOPs and maintain project-wise installation and service documentation.
- Prepare MIS reports and operational dashboards to monitor performance.




- Drive process improvements and ensure timely resolution of operational escalations.

Desired Candidate Profile

- 6-12 years of experience in Installation Management, Service Operations or Project Execution.
- Experience in office furniture, modular furniture, commercial interiors or turnkey projects.
- Robust exposure to multi-location or pan-India operations.
- Experience managing contractors, site supervisors and field teams.
- Knowledge of project scheduling, manpower planning, productivity and cost control.
- Strong leadership, coordination and stakeholder management skills.
- Willingness to travel across India.

Key Performance Indicators

- Timely project execution and installation completion.
- Workforce productivity and contractor performance.
- Installation quality and snag closure.
- Cost optimisation and operational efficiency.

Note : Preferably looking for a background with Furniture/Furnishing/Retail/Interiors Industries etc

If interested, kindly share me your updated profile on,

[email protected]

Keval G

📌 Manager - National Service Operations (Mumbai)
🏢 Mappy Global Resources
📍 Mumbai