Job Opening Customer Retention & Reorder Executive

Department: Sales / Customer Relationship Management
Industry: Building Materials / Manufacturing / B2B Sales
Employment Type: Full-time
Experience: 1–4 Years (Preferred)

Job Description

We are looking for a proactive and result-oriented Customer Retention & Reorder Executive to manage existing customers, generate repeat orders, reactivate inactive customers, and build long-term business relationships. The candidate will be responsible for driving revenue growth from the existing customer base.

Roles & Responsibilities

- Maintain strong relationships with existing customers, dealers, distributors, builders, contractors, and channel partners.
- Generate repeat orders through regular customer follow-ups and engagement.
- Connect with existing customers to understand upcoming projects and material requirements.
- Identify inactive customers and reactivate them to generate business.
- Follow up on quotations, proposals, and pending purchase orders to ensure order conversion.
- Maintain customer-wise reorder planning and sales forecasting.
- Identify cross-selling and upselling opportunities.
- Coordinate with production,



dispatch, technical, and finance teams to resolve customer concerns.
- Achieve monthly repeat-order and customer retention targets.
- Maintain customer databases, purchase history, and follow-up records in CRM.
- Prepare daily activity reports, weekly sales pipelines, and monthly performance reports.

Required Skills & Qualifications

- Graduate in any discipline.
- Experience in customer retention, inside sales, relationship management, or B2B sales.
- Excellent communication, negotiation, and follow-up skills.
- Strong customer relationship management and order conversion abilities.
- Knowledge of CRM software and MS Excel.
- Target-oriented approach with robust coordination skills.
- Experience in building materials, construction, or manufacturing will be preferred.

Key Skills

Customer Retention | Repeat Order Generation | B2B Sales | Customer Relationship Management | Inside Sales | Client Servicing | Account Management | Sales Coordination | Customer Reactivation | Cross-selling | Upselling | CRM | Order Conversion

📌 Key Accounts Manager (New Delhi)
🏢 ASMA TRAEXIM
📍 New Delhi