Manage inbound TF calls and capture customer requirements.
Perform outbound follow-ups for missed/dropped calls.
Assess Elite eligibility and explain service/value proposition.
- Lead Qualification & Self-Closures
Qualify leads as per Elite criteria.
Route validated leads to Sales RMs or independently close memberships where guidelines permit (high-intent TF callers, basic upgrades, transparent interest cases).
Maintain accurate CRM documentation.
- Customer Experience
Deliver premium, courteous communication aligned with Elite brand standards.
Handle objections and build confidence from first touch.
- Process & Compliance
Follow TF SOPs, scripts, validation flow, and privacy guidelines.
Achieve targets related to qualification, demo conversions, and self-closures.
Experience & Qualification
- Any graduate / Post graduate (Graduation mandatory)
- 1 + yrs of experience in service based roles + cross selling / retention / selling. Preferably from Education / visa consulting / international insurance sales which includes consultative selling role.
Interested candidates can send their resumes whatsapp to (phone hidden) for more info
Regards,
HR Manager
📌 Relationship Manager (Chennai)
🏢 CAPTALENT HR
📍 Chennai
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