Role & responsibilities

- Minimum 6+ years of PEGA PRPC, CSSA experience and certified preferably V8.6 and above on or before 2023
- Working experience with Pega L3 BAU support like code fixes and engineering.
- Debugging with Tracer and Clipboard, modifying rulesets, deploying patches/hotfixes, and leading major incident RCAs
- Hands-on experience with PEGA PRPC architecture, rule resolution, case management, and UI components
- Working experience of Pega application administration with WebSphere & Tomcat
- Knowledge in Java
- Good understanding of Connectors, Services & User Interface development
- Good at documentation and creating structured instructions for production support teams.
- Extremely productive with troubleshooting Pega environment related issues using Pega tools.
- Comprehensive understanding of ruleset-versions, release management, rule conflict management and app-server / classified-node configurations.
- Well familiar with Pega rules & case DB tables
- Working knowledge of RDBMS, SQLs with preferred work experience with PostgreSQL
- Working knowledge of Dev-Ops setups, clustered nodes,



rule-conflicts, and resolutions.
- Ability to work with various technical stacks, understanding new applications, collaborate with integration teams.
- Knowledge of Cloud concepts, Hazelcast, Elastic Search, Kafka
- Ability to learn and provide hands on services as required.

Preferred candidate profile

- Capable of analyzing requirements and develop software as per project defined software process
- Root Cause Analysis (RCA)-After resolving critical incidents or production outages, L3 conducts deep-dive investigations to identify underlying architectural or logic flaws and prevent recurrence.
- BAU Enhancements-Alongside bug fixes, L3 often delivers small, low-risk business enhancements, rule delegations, and configuration updates without requiring a full project lifecycle.
- Develop and peer review of LLD (Initiate/ participate in peer reviews)
- Adoption to Agile execution methodologies, review of test plans, support UAT

📌 Pega - Lead (Chennai)
🏢 Mphasis
📍 Chennai