Job Title: Service Operations & Coordination

Company: Vista Furnishing Limited
Location: Mohan Nagar, Ghaziabad, Uttar Pradesh
Experience: 2-9 Years
Industry: Furnishing | Interior Products | Building Materials

About Vista Furnishing Limited

Vista Furnishing Limited is a leading name in the furnishing and interior solutions industry, offering a wide range of products including Blinds, Curtains, Wallpapers, Flooring, Upholstery, Window Coverings, and Automation Solutions.

Job Summary

We are looking for a proactive and organized Service Operations & Coordination Executive to manage daily service operations, installation activities, customer complaints, and after-sales support. The candidate will be responsible for coordinating with installers, dealers, franchise partners, and internal departments to ensure timely service delivery and customer satisfaction.

Key Responsibilities

- Manage daily installation and after-sales service operations across assigned locations.
- Handle customer complaints, service requests, warranty queries, and escalations.
- Coordinate with installers, technicians, dealers, franchise partners, and regional teams.
- Schedule and allocate service calls and ensure timely closure within defined TAT/SLA.
- Follow up with customers regarding service status and obtain closure confirmations.
- Coordinate with Sales, Dispatch,



Production, and Logistics teams for smooth service execution.
- Monitor installation quality and ensure compliance with company SOPs.
- Prepare and maintain daily MIS, pending complaints, service reports, and productivity trackers.
- Maintain service records, warranty documentation, installation reports, and customer databases.
- Support onboarding, training, and coordination of outsourced installation teams.
- Track customer feedback and identify opportunities to improve service operations.

Desired Candidate Profile

- Graduate in any discipline; technical qualification will be an added advantage.
- 29 years of experience in Service Operations, Service Coordination, Installation Coordination, or After-Sales Service.
- Experience in handling customer complaints and managing field service teams.
- Valuable understanding of TAT/SLA management and service MIS.
- Proficiency in MS Excel, MS Office, and ERP/service management systems.
- Excellent communication, coordination, follow-up, and problem-solving skills.
- Ability to manage multiple service requests and work under deadlines.
- Preferred Industry

Furnishing, Interior Products, Blinds, Curtains, Flooring, Home Dcor, Building Materials, Consumer Durables, or related industries.

📌 Service Operations & Coordination (Noida)
🏢 Vista Furnishing
📍 Noida