Key Responsibilities

1. POS & Retail Systems Support

- Provide end-to-end support for Point of Sale (POS) systems, including installation, troubleshooting, and maintenance.
- Ensure uninterrupted POS operations for retail outlets and hypermarket.
- Coordinate with vendors for POS hardware and software issues.

2. SAP & ERP Support

- Provide functional and technical support for SAP (ERP and BI) systems.
- Assist users with SAP-related issues, reporting, and basic troubleshooting.
- Coordinate with SAP consultants for escalated issues.

3. Network & Server Management

- Monitor and maintain LAN/WAN, Wi-Fi, switches, routers, and firewalls.
- Perform server management, including monitoring, backups, patching, and uptime management.
- Ensure network security and data integrity.

4. Desktop & End-User Support

- Provide desktop support for computers, laptops, printers, scanners, and peripherals.
- Install, configure, and troubleshoot Microsoft Office and other business applications.
- Handle IT service requests and incidents from mall staff and tenants.

5. CCTV & Surveillance System Management





- Maintain and monitor CCTV surveillance systems across the mall.
- Ensure proper functioning of cameras, NVR/DVR systems, and storage.
- Coordinate with security teams for surveillance-related requirements.

6. User ID & Access Management

- Create, modify, and deactivate user IDs for systems such as SAP, POS, email, and internal applications.
- Manage access rights in line with company security policies.

7. Data Management

- Ensure proper data backup, storage, and recovery procedures.
- Assist in report generation and basic data handling as required by management.

8. Backstore & Retail Application Support

- Provide IT support for Backstore Management systems (Futura, Hypermarket systems).
- Ensure seamless integration between backstore systems and POS/ERP platforms.

9. Vendor & Asset Management

- Coordinate with hardware, software, and network vendors.
- Maintain IT asset inventory and documentation.

📌 It Apprentice (Hyderabad)
🏢 LULU Group
📍 Hyderabad