Role & responsibilities

Key Responsibilities

1. Customer Service & Ticket Management

- Attend and resolve customer service calls within the defined Service Level Agreement (SLA).
- Maintain accurate service records and customer visit reports.
- Escalate unresolved technical issues to senior technical support when required.
- Ensure customer satisfaction after every service visit.

2. Preventive Maintenance (PM)

- Perform scheduled preventive maintenance as per company guidelines.
- Ensure machines are operating at optimum performance levels.
- Identify potential failures and recommend corrective actions before breakdowns occur.
- Maintain preventive maintenance records and reports.

3. Technical Support

- Installation, commissioning, and configuration of machines at customer locations.
- Troubleshooting and rectification of hardware, software, and networking issues.
- Conduct operator training and basic machine handling guidance for customers.
- Ensure compliance with company service standards and safety procedures.

Preferred candidate profile

The one who is willing to join immediately.

Send your cv on- [email protected]

Regards,

Namrata Rajpoot

HR Team

SIS Prosegur

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