1. Pre-Sales Technical Support:

- Understand client requirements, site conditions, and specifications.
- Recommend suitable products and systems based on project needs.
- Provide product information and product explanations to dealers, contractors, dealer counter staff and tile applicators.
- Support the sales team by providing technical input during customer meetings and project discussions.
- Conduct product demo trials at the sites and demonstrates the performance of the products

2. Post-Sales Technical Services:

- Provide on-site technical guidance for product application and installation.
- Provide technical troubleshooting and recommend corrective solutions when needed. 3. Product Application & Demonstration
- Conduct product demonstrations for contractors, applicators, and dealers.
- Train contractors and applicators on correct product usage and application techniques.
- Provide technical information about products such as: o Waterproofing chemicals o Tile adhesives & Tile joint grout o Wall putty/ Plasters o Repair Mortars & Grout etc.

3. Customer Technical Support:

- Act as the technical contact person for customer queries related to product application and performance.
- Provide guidance on surface preparation, application methods, coverage, and curing time. • Assist customers in selecting the right product solutions for their projects.

4. Site Visits & Contractor Interaction:

- Visit construction sites, dealer locations, and project sites to provide technical support.
- Work closely with contractors, masons, applicators to ensure proper product application.
- Conduct tile contractor meet at dealer shops product briefing and demonstration

5. Support to Sales Team:





- Assist the sales team with technical information during client interactions.
- Support product trials, site demonstrations, and technical discussions during project negotiations.
- Report on the secondary leads generation for the dealers

6. Competitor & Market Feedback:

- Monitor competitor product performance and technical solutions from brands

7. Reporting & Documentation:

- Maintain records of site visits, technical inspections, secondary lead generation, and product trials.
- Document customer requirements and feedback for internal reference.

8. Complaint Handling & Technical Issue Resolution:

- Investigate customer complaints related to product performance or application issues
- Discuss with technical team to update on the site issue and based on their recommendation get a resolution to the problem at the site.

Qualification & Eligibility for Technical Services Hardworker:

- Diploma in Civil Engineering / B.E/B.Tech in Civil Engineering (Full time)
- B.Sc/M.Sc Chemistry (Full time)
- 10th, 12th, B.Sc Chemistry, Diploma Civil and or B.E/B.Tech Civil (Full Time) (Minimum 50% & Above)

Mandatory Documents required (hard copies to be brought on day of the drive)

- Updated Resume
- SSC, Intermediate Mark sheets
- Diploma - Semester wise Mark sheet & Degree Certificate (Mandatory semester wise mark sheets)
- B.E/B.TECH-Semester wise Mark sheets & Degree Certificate (Mandatory semester wise mark sheets)
- UG and PG semester wise marksheets
- Employment documents Current Organisation Offer letter with CTC breakup, Last 3 months Payslips, Latest increment letter with CTC breakup, Previous employments experience/ relieving letters)
- Aadhar Card & Driving License
- Last 3 months payslip and Current CTC structure
- 1 passport size photo

📌 Walk-in || Technical Service Engineer (Kalaburagi)
🏢 The Ramco Cements
📍 Kalaburagi