Role & responsibilities

1. Position Summary

Greiner Bio One India is subsidiary of Greiner Bio One, Austria.

We are leading global manufacturer of Laboratory consumables. We also deal with several laboratory equipment which are mainly used in Preanalytical area.

For our equipment section, we have open position of Service Engineer. The primary responsibility of the Service Engineer is to provide effective technical support and service to customers by ensuring proper installation, commissioning, maintenance and troubleshooting of Preanalytical Automation products such as Tube Labeler, Tube Sorter etc.

2. Principal Responsibilities

A. Technical Service & Maintenance

- Install, commission and demonstrate Greiner Bio-One equipment and products at customer locations, wherever applicable.
- Perform preventive maintenance and routine servicing as per the defined service schedule.
- Diagnose technical problems and provide appropriate troubleshooting support.
- Attend customer service calls and resolve technical complaints within the agreed turnaround time.
- Ensure proper functioning and performance of equipment installed at customer sites.
- Maintain service records, installation reports, maintenance reports and customer service history.
- Coordinate with the technical team at headquarters or the principal company for complex technical issues.

B. Customer Support & Relationship Management

- Visit hospitals, diagnostic laboratories, blood banks, research institutions and other assigned customer locations.
- Develop and maintain strong professional relationships with laboratory heads, pathologists, technicians,



biomedical engineers and other key users.
- Provide timely technical assistance and ensure customer satisfaction.
- Handle customer complaints professionally and ensure proper follow-up until closure.
- Conduct product demonstrations and explain the correct usage, handling and maintenance of Greiner Bio-One products.
- Support customers in identifying and resolving product-related technical issues.

C. Product Training & Technical Education

- Conduct in-service training, workshops and technical presentations for customers and end users.
- Educate users on product features, applications, handling procedures and best practices.
- Provide technical guidance to customers to ensure optimum product utilization.
- Support the Sales and Marketing teams during product launches, demonstrations, exhibitions and customer training programmes.
- Keep updated with new product developments, technical specifications and application-related information.

D. Coordination & Business Support

- Work closely with Sales Managers and Marketing Managers to provide technical support for business development activities.
- Support the sales team in customer visits, product trials and technical presentations.




- Identify opportunities for improving customer satisfaction and increasing product utilization.
- Gather market feedback, competitor product information and technical developments.
- Communicate customer requirements and technical feedback to the concerned departments.
- Coordinate with the logistics and warehouse teams for timely availability of service parts, accessories and replacement products, wherever applicable.

E. Reporting & Documentation

- Maintain regular service visit reports and customer feedback records.
- Prepare installation, commissioning and preventive maintenance reports.
- Maintain records of customer complaints, corrective actions and complaint closure status.
- Update service schedules and maintain equipment/service history.
- Submit periodic reports to the reporting manager.
- Ensure compliance with company policies, quality standards and applicable safety procedures.

3. Required Knowledge, Skills & Competencies

- Good technical and troubleshooting skills.
- Strong knowledge of medical devices, laboratory equipment and related products.
- Excellent customer service and relationship management skills.
- Good verbal and written communication skills.
- Presentation and product demonstration skills.
- Analytical thinking and problem-solving abilities.
- Ability to work independently and manage field service activities.
- Positive coordination and time management skills.
- Willingness to travel extensively as per business requirements.
- Basic computer knowledge and proficiency in MS Office.
- Knowledge of service documentation and reporting.

📌 Service Engineer (Delhi)
🏢 Greiner Bio One
📍 Delhi