Role & responsibilities

- Patient Education. Explain diagnosed eye conditions, doctors' recommendations, and surgical benefits in easy, clear terms.

- Pre-Operative & Post-Operative Guidance. Conduct pre-surgery counselling, obtain informed consent, and explain post-care medication or eye-drop schedules.

- Financial & Insurance Counselling. Break down treatment costs, surgical packages, lens options, and insurance or cashless claim procedures.

- Care Coordination. Schedule surgeries, diagnostic tests, and follow-up visits while acting as a liaison between doctors, patients, and hospital staff.

- Emotional Support. Listen actively to patient fears or hesitations and offer empathetic reassurance to build trust.

- Optical Guidance. Assist patients in selecting suitable intraocular lenses (IOLs), spectacles, or contact lenses based on comfort and budget, when applicable.

- Documentation & Follow-Up.



Maintain accurate patient counselling records and conduct follow-up calls to support treatment adherence

Preferred candidate profile

- Education. Bachelors or Master’s degree in Optometry, Hospital Administration, Psychology, Social Work, Life Sciences, or a related healthcare field.

- Communication. Strong verbal, active listening, and interpersonal skills, with fluency in the local language and English.

- Empathy & Patience. Ability to handle anxious, elderly, or visually impaired patients with warmth and composure.

- Technical Aptitude. Basic computer proficiency for Electronic Medical Records (EMR), billing software, and scheduling tools.

- Domain Knowledge. Familiarity with basic ophthalmic terminology, surgical workflows, and health insurance processes is preferred.

📌 Counsellor (Madurai)
🏢 ASG Eye Hospital
📍 Madurai