ROLE PURPOSE

Own the journey from enquiry to purchase order. Convert online enquiries rapid, move proposals in the pipeline to approval, and grow Northstar's key accounts year on year. Directly accountable for a share of the FY 2026-27 5 Cr sales target.

KEY RESPONSIBILITIES

Online enquiries

1. Respond to every inbound enquiry (website, Axiomi demo requests, LinkedIn, IndiaMART/portals, email, WhatsApp) within 2 working hours; qualify and assign.

2. Gather scope data with the SME team (sites, assets, headcount, standards) so proposals go out within 48 hours.

Pipeline conversion

3. Own the deal funnel: follow up every open proposal on a set cadence, handle techno-commercial clarifications, revisions and negotiations, and secure the PO.

4. Run weekly and monthly deal reviews with the Sales Head and Director; flag stuck deals with a recovery plan.

5. Coach and audit the lead-generation team (Assistant Managers Corporate Relations): call quality, data hygiene, handover quality.

6. Raise Form A (client order intimation) to Accounts and HR on every order won, with complete client details.





Key account management

7. Own 15–25 key accounts (e.g. Reliance, Tata group, JSW, Vedanta, IOCL, Adani, Godrej): account plans, stakeholder maps, renewal calendars, quarterly reviews.

8. Cross-sell across service lines (audits, studies, training, ESG/BRSR, Axiomi) and drive repeat and annual contracts (AMCs, rate contracts).

9. Coordinate with Service Delivery on client satisfaction, completion certificates and collections follow-up.

KPIS

- Enquiry response time and enquiry-to-proposal ratio
- Proposal-to-PO conversion rate and average deal cycle time
- Order booking vs monthly/quarterly target; key account revenue growth and renewals
- CRM accuracy and timely weekly reporting

MUST HAVE

- Graduate; B.Tech or MBA preferred
- Track record of closing B2B service deals of 5 lakh to 50 lakh+
- Strong negotiation, proposal and email writing skills; fluent English and Hindi
- Advanced Excel and CRM (Zoho preferred)

📌 Inside Sales Manager (Chandigarh)
🏢 Northstar Safety Systemz
📍 Chandigarh