- Set up and manage the network of agency partners to drive collections for the region.
- Ensure proper planning for effective recovery through solid execution; guide and motivate agencies and their field teams to meet monthly targets.
- Analyze data to assess performance and identify key gaps while driving results.
- Monitor and supervise the activities of the allotted agency and end agents, conducting regular audits.
- Guide the agencies and agents regarding their performance vs. targets.
- Maintain fair collection practices in adherence to the code of conduct &legal; guidelines and ensure that the team follows the same.
- Synthesise learning from ground operations and generate insights/ideas for driving better efficiency.
Must Haves
- Any graduate with 2 - 8 years experience in field operations for leading Business, Sales, or Collections teams.
- MBA freshers are also eligible to apply.
- Experience with tech-first startups preferred.
- Entrepreneurial mindset, along with an ability to hustle and solve problems on the ground.
- Experience working with vendors.
- Strong analytical skills and knowledge of the local language.
- Excellent communication and interpersonal skills with a collaborative