General Diagnostics (GD) is a New Age Medical Technology company offering comprehensive diagnostic services. As a B2B2C institution, our logistics department serves as the backbone of our operations, facilitating the time-sensitive and preservation-critical movement of biological samples from franchise centers to our processing laboratories. We are committed to innovation and breakthrough diagnostic solutions, powered by a robust logistics engine.Job Summary

We are looking for a proactive and hands-on Logistics & Field Operations Supervisor to oversee daily field operations, including biker management, route optimization, vendor coordination, and client support. The ideal candidate will possess strong organizational and people management skills to ensure timely pickups and deliveries, optimize field force utilization, and collaborate closely with the sales team to drive service quality and revenue.Key Responsibilities

1. Biker & Marshal Management

- Hire, train, and groom bikers and marshals for daily operational tasks to ensure team readiness.
- Maintain a robust backup team to mitigate absenteeism and ensure continuous coverage.
- Monitor punctuality, grooming standards, and field discipline to uphold company service standards.
- Motivate field staff through regular engagement to enhance productivity and service quality.

2. Operations & Logistics Monitoring

- Oversee daily pickup and drop schedules,



ensuring execution within strict time and preservation parameters for biological samples.
- Monitor route efficiency using available logistics apps/software and make real-time adjustments as required.
- Conduct route inspections to ensure consistent service quality

3. Vendor Management & Billing Coordination

- Coordinate with third-party logistics (3PL) vendors to ensure adherence to service agreements.
- Support vendor billing processes, including documentation maintenance, verification, and invoice reconciliation, ensuring clear operational-to-HR handoffs.
- Resolve vendor/partner issues promptly to avoid disruptions in the logistics chain.

5. Sales & Client Cooperation

- Act as a bridge between field operations and the sales team for real-time issue resolution.
- Maintain relationships with existing clients to gather feedback and address operational needs.

Preferred Qualifications & Skills

- Education: Post-graduate/Graduate degree with additional certifications in logistics or supply chain management preferred.
- Experience: 25 years of experience in last-mile logistics, dispatch management, or warehouse operations. Experience in the healthcare/diagnostics segment is a significant plus.
- Technical Proficiency: Strong command of MS Office (Excel, VLOOKUP, Pivot Tables) and experience with logistics/ERP applications (e.g., SAP, WMS, Routing Apps).
- Soft Skills: Robust problem-solving abilities, high integrity, discipline, and the ability to work under pressure.

📌 Logistics Supervisor (Thane)
🏢 General Diagnostics International
📍 Thane