Job Description Ocean Export Customer Service

Industry: Freight Forwarding & Logistics

Job Summary

We are looking for an experienced Ocean Export Customer Service professional to manage end-to-end ocean export shipment operations, ensure timely coordination, and deliver excellent customer service.

Key Responsibilities

- Handle end-to-end ocean export shipments, including documentation and coordination.
- Coordinate with shipping lines, overseas agents, customers, and internal operations teams.
- Manage booking confirmations, shipping instructions (SI), VGM, and Bill of Lading (BL) processes.
- Ensure timely submission of shipping documents and compliance with export procedures.
- Follow up on vessel schedules, shipment status, and sailing confirmations.
- Handle customer queries and provide regular shipment updates.
- Coordinate with transporters, CFS, and other stakeholders for smooth shipment movement.




- Ensure timely invoicing and follow-up for outstanding payments.
- Resolve shipment-related issues and customer complaints efficiently.
- Maintain proper shipment records and ensure adherence to operational timelines.

Desired Candidate Profile

- Graduate in any discipline.
- 2–5 years of experience in Ocean Export Customer Service in the Freight Forwarding industry.
- Good knowledge of ocean export documentation and shipping procedures.
- Experience in handling FCL and LCL shipments.
- Knowledge of shipping line coordination and overseas agent communication.
- Strong communication, coordination, and problem-solving skills.
- Customer-focused approach with positive attention to detail.

📌 Customer Service Ocean Export - Freight Forwarding (Pune)
🏢 Jeena
📍 Pune