We are looking for an experienced Client Success Manager to manage client relationships and oversee Finance & Accounting Shared Services operations. The role will involve working closely with senior client stakeholders, ensuring service delivery, improving operational performance, managing escalations and identifying business growth opportunities.

Key Responsibilities

- Manage client relationships and act as the primary point of contact for client stakeholders.
- Oversee end-to-end Finance & Accounting operations across multiple process towers.
- Ensure delivery as per agreed SLAs, KPIs and quality standards.
- Conduct regular client reviews and present performance reports.
- Handle client escalations and ensure timely issue resolution.
- Identify process improvement, automation and transformation opportunities.
- Drive client satisfaction, retention and long-term business relationships.
- Lead and manage cross-functional teams to ensure operational excellence.




- Identify opportunities for account growth and additional service offerings.

Required Skills & Experience

- 10 - 15 years of experience in Finance & Accounting operations and Client Relationship Management.
- Robust experience in Finance Shared Services / BPO / GCC / GBS environments.
- Experience managing client relationships and senior stakeholders.
- Good understanding of Finance processes such as AP, AR, R2R and other finance operations.
- Strong knowledge of SLA, KPI management, governance and service delivery.
- Experience in team management, process improvement and operational transformation.
- Excellent communication, stakeholder management and problem-solving skills.

Education: Postgraduate / Inter CA preferred.
Certification: Six Sigma Green Belt / Black Belt preferred.

📌 Client Success Manager (Finance Shared Services) (Mumbai)
🏢 Welspun World
📍 Mumbai