Department: Operations
Designation: Operations Executive
Industry: Pest Control / Facility Management
Experience: 1–3 Years
Qualification: Graduate / B.Sc. Agriculture preferred
Location: As per business requirement
1. Job Summary
We are looking for a dynamic and field-oriented Operations Executive to manage day-to-day pest control operations, supervise service teams, conduct site inspections, ensure service quality, and maintain customer satisfaction.
The role will involve approximately 80% field operations and 20% office work. The candidate will be responsible for managing field technicians, monitoring service delivery, conducting operational audits, and ensuring compliance with company SOPs and safety standards.
2. Key Responsibilities
A. Field Operations (80%)
1. Manage and monitor daily pest control service operations at client locations.
2. Conduct regular site visits to ensure timely and quality service delivery.
3. Supervise pest control technicians and ensure proper deployment of manpower.
4. Conduct operational audits and inspections at customer sites.
5. Ensure technicians follow the prescribed treatment procedures and company SOPs.
6. Monitor the proper usage of pesticides, chemicals, equipment, and PPE.
7. Handle customer complaints and coordinate for timely resolution.
8. Ensure all scheduled services are completed as per the agreed service calendar.
9. Monitor attendance, punctuality, grooming, and productivity of field staff.
10. Coordinate with clients regarding service schedules and operational requirements.
11. Identify operational issues at sites and take corrective actions.
12. Conduct toolbox talks and on-site training for technicians.
B. Office & Reporting Work (20%)
1. Prepare daily, weekly, and monthly operational MIS reports.
2. Maintain service records, attendance reports, and site inspection reports.
3. Coordinate with the Branch Head and Operations Manager for daily activities.
4. Monitor manpower requirements and technician deployment.
5. Maintain customer feedback and complaint records.
6. Ensure timely submission of service reports and operational documentation.
7. Coordinate with the HR and Admin teams regarding manpower-related issues.
3. Required Skills
- Robust field operations and team-handling skills.
- Knowledge of pest control services and treatment procedures.
- Ability to manage technicians and field manpower.
- Good communication and customer-handling skills.
- Problem-solving and decision-making abilities.
- Basic knowledge of MS Excel, Word, and email.
- Ability to conduct site audits and operational inspections.
- Willingness to travel extensively within the assigned territory.
- Knowledge of safety procedures and chemical handling.
4. Educational Qualification
- Graduate in any discipline.
- B.Sc. Agriculture / Biology / Zoology will be preferred.
- Candidates with experience in pest control or facility management will have an added advantage.