Roles and Responsibilities :

Own L3 technical leadership for enterprise network infrastructure across Cisco, Meraki, Nexus, Catalyst, Palo Alto and cloud networking environments.

Act as the final technical escalation point for complex network incidents, recurring issues and service-impacting problems.

Design, review and approve network solutions and implementation approaches covering LAN, WAN, Wireless, SD-WAN, Internet, VPN and hybrid-cloud connectivity.

Provide expert-level support for Cisco switching/routing including VLAN, STP, VPC, Port Channels/EtherChannel, OSPF, BGP and VRFs.

Provide L3 ownership for Meraki Switching, Wireless and SD-WAN, including Palo Alto CloudGenix SD-WAN / ION environments.

Provide L3 support for Palo Alto Firewalls, Prisma/GlobalProtect VPN, Panorama and Strata Cloud Manager.

Own complex AWS networking issues involving VPC, Subnets, Route Tables, Security Groups, NAT/Internet Gateway, Site-to-Site VPN, Direct Connect, VPC Peering and Transit Gateway.

Troubleshoot hybrid-cloud connectivity involving AWS EC2, ALB/NLB and Route 53; coordinate with Cloud teams for cross-platform issues.

Lead major incident technical bridges, provide technical direction to L1/L2 engineers and drive timely restoration.

Lead RCA for major and recurring incidents and drive permanent corrective/preventive actions.

Own Change Management technical assessment, risk/impact analysis, implementation and rollback planning, peer review and post-change validation.

Define and maintain network standards, configuration baselines, HLD/LLD, topology diagrams, SOPs and operational runbooks.

Drive capacity planning, performance optimization, firmware/software upgrades and network lifecycle management.

Review monitoring and alerting requirements, identify gaps and improve operational visibility and alert quality.

Manage ISP, OEM and technology-vendor escalations through resolution and ensure appropriate technical follow-up.





Mentor L1/L2 network engineers, conduct technical reviews, knowledge transfer and skill development.

Participate in service governance covering incident trends, problem management, change success, capacity, availability and network risk.

Ensure adherence to ITIL processes, security standards, change controls and client operational procedures.

Team Management & Leadership

Manage and lead the network engineering team, including L1/L2/L3 resources, ensuring effective allocation of resources across shifts, incidents, projects and operational activities.

Provide technical leadership, coaching, mentoring and regular knowledge-sharing sessions to build team capability and develop L2 engineers toward L3 responsibilities.

Define individual objectives, review performance, provide constructive feedback and support performance improvement and career development plans.

Own team skill-matrix planning, identify competency gaps and drive training, certification and cross-skilling initiatives across networking, security, SD-WAN and cloud technologies.

Plan resource requirements, shift coverage and workload distribution in line with business demand, operational priorities and service-level commitments.

Conduct regular team reviews covering operational performance, incident trends, ticket backlog, SLA adherence, quality, productivity and improvement actions.

Act as the primary technical and operational point of contact for internal stakeholders, client leadership and cross-functional infrastructure teams.

Lead stakeholder communications during critical incidents, major changes and service-impacting events, ensuring transparent status updates, ownership and action tracking.

Drive team adherence to SOPs, ITIL processes, security standards, change controls and client governance requirements.

Identify process gaps and lead continuous-improvement initiatives to improve network availability, operational efficiency, automation, standardization and customer experience.

📌 Netowrk Manager (New Delhi)
🏢 Incedo
📍 New Delhi