We're Hiring: L2 Support Engineer

We are looking for experienced L2 Support Engineers to join our team!

Experience: 1-2 Years
Location: Chennai
Work Mode: Remote

Key Responsibilities:

Provide L2 application and technical support.

Troubleshoot and resolve complex technical issues.

Handle incident, problem and service request management.

Perform root cause analysis (RCA) and resolve recurring issues.

Monitor applications, servers and system performance.

Coordinate with L1, L3 and development teams.

Ensure SLA compliance and timely ticket resolution.

Required Skills:

Hands-on experience in L2 Support / Application Support.

Strong troubleshooting and analytical skills.

Experience with incident and problem management.

Knowledge of SQL, databases, logs and monitoring tools.

ITIL and ticketing tool experience is preferred.

Positive communication and stakeholder management skills.

Interested candidates: Share your updated CV to [email protected] or call me at Abinaya / whatsup : (phone hidden).

Please share this opportunity with your network!

#Hiring #L2Support #ApplicationSupport #TechnicalSupport #ITJobs #IndiaHiring #ImmediateJoiner

📌 Support System Administrator (Chennai)
🏢 Sword Group
📍 Chennai