Job Title: Telecaller / Telecalling Executive

Department: Sales & Marketing

Location: New Delhi

Reporting To: Regional Manager

Employment Type: Full-Time

Job Purpose: To connect with prospec ve and exis ng customers over the phone, generate business leads, promote company products and services, and support the sales team in achieving business targets.

Role & responsibilities

- Make outbound calls to prospec ve and exis ng customers.
- Handle incoming customer enquiries and provide relevant product informa on.
- Generate qualified leads and schedule appointments for the sales team.
- Follow up with customers regarding enquiries, quota ons, and pending requirements.
- Explain product features, benefits, pricing, and offers to customers.
- Maintain accurate records of customer calls, enquiries, and follow-ups.
- Update customer informa on and call reports in CRM/Excel.
- Coordinate with the sales team for lead conversion and customer requirements.




- Maintain qualified communica on and build posi ve customer rela onships.
- Achieve daily, weekly, and monthly calling and lead-genera on targets.

Preferred candidate profile

- 0 - 1 years of experience in telecalling, telesales, or customer support.
- Good communica on skills in Hindi and English.
- Basic computer knowledge (MS Excel, email, and CRM).
- Good convincing, nego a on, and interpersonal skills.
- Positive attitude and willingness to achieve targets.
- Ability to handle customer objec ons professionally.

Key Performance Indicators (KPIs)

- Number of calls made per day.
- Number of qualified leads generated.
- Customer follow-up and appointment conversion rate.
- Lead-to-sales conversion ra o.
- Quality of customer interac on.
- Achievement of monthly targets.

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