Position: Customer Support Executive
Department: Customer Service / Operations
Experience: 13 Years
Location: Bengaluru
Employment Type: Full time

Job Summary

We are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, problem-solving abilities, and the ability to manage customer interactions professionally.

Key Responsibilities

- Handle customer queries through phone calls, emails, and chat.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and concerns within the stipulated timelines.
- Follow up with customers to ensure satisfactory resolution of issues.
- Maintain proper records of customer interactions, feedback, and complaints.
- Coordinate with internal departments to address customer concerns.
- Ensure high levels of customer satisfaction through effective communication.
- Escalate complex issues to the concerned departments or supervisors.
- Meet daily, weekly,



and monthly customer support targets.
- Maintain professionalism and a customer-centric approach at all times.

Required Skills & Qualifications

- Graduate in any discipline.
- 1–3 years of experience in Customer Support / Customer Service.
- Excellent verbal and written communication skills.
- Good interpersonal and problem-solving abilities.
- Basic knowledge of MS Office and computer applications.
- Ability to handle difficult customers and manage multiple queries.
- Strong listening skills and a positive attitude.
- Ability to work independently as well as in a team.

Preferred Skills

- Experience in handling inbound and outbound customer calls.
- Knowledge of CRM tools and ticketing systems.
- Experience in email and chat support.
- Ability to work in a target-driven environment.

Key Competencies

- Customer Relationship Management
- Communication & Coordination
- Problem-Solving
- Complaint Handling
- Time Management
- Attention to Detail

📌 Customer Support Executive (Bengaluru)
🏢 Fidelitus HR Labs
📍 Bengaluru