We are looking for an L1 Network Engineer to monitor, maintain and provide first-level troubleshooting support for network infrastructure. The candidate will be responsible for monitoring network devices, identifying connectivity issues, handling incidents, performing basic troubleshooting and escalating complex issues to L2/L3 teams.
Job Requirements :
1. Monitor network infrastructure, including routers, switches, firewalls, wireless devices and WAN links.
2. Perform L1 troubleshooting for LAN, WAN, Wi-Fi and internet connectivity issues.
3. Monitor network performance and availability using network monitoring tools.
4. Identify network alerts, analyse incidents and create tickets.
5. Perform basic troubleshooting of routers,
switches and connectivity-related issues.
6. Check interface status, bandwidth utilisation, packet loss and network latency.
7. Support basic VLAN configuration and port mapping as per approved procedures.
8. Coordinate with ISP vendors and internal teams for network-related issues.
9. Escalate unresolved incidents to L2/L3 support teams.
10. Maintain incident records, shift handover reports and network documentation.
11. Ensure all incidents are handled within defined SLA timelines.
12. Support 247 network operations and rotational shifts, if required.