Key Responsibilities

- Lead end-to-end design and implementation of enterprise-scale NICE CXone solutions covering voice, IVR, omnichannel routing, digital channels, and agent experience.
- Develop high-level (HLD) and low-level (LLD) architecture, call-flow designs, and technical solution documentation.
- Design and implement integrations with CRM, WFM/WEM, Conversational AI and Voice AI, leveraging CXone APIs/SDKs and authentication patterns.
- Architect SIP/VoIP, SBC, carrier connectivity, and contact center call flows to ensure performance and reliability.
- Lead technical workshops and design sessions; mentor and guide engineering teams through implementation.
- Ensure security, resiliency, scalability, monitoring, and production deployment readiness of CXone solutions.
- Manage multi-region/global CCaaS deployments and support migrations from legacy contact-center platforms.

Overview

- Senior NICE CXone Solution Architect for BFSI in Bangalore, responsible for designing and delivering enterprise-scale CXone solutions that span voice, IVR, omnichannel routing, digital channels, and agent experience.
- You will architect integrations with CRM, WFM/WEM, AI capabilities, and enterprise applications, ensuring scalable, secure, and resilient deployments.
- Lead technical workshops, solution design sessions,



and engineering teams to translate business requirements into technical architecture and implementation plans.
- Collaborate with stakeholders across product, operations, and IT to align CXone implementations with organizational goals and regulatory requirements in BFSI.
- The role requires hands-on technical leadership, strong communication, and the ability to manage multi-region CCaaS deployments while guiding migration from legacy platforms.

Requirements

- 9-12 years of hands-on CXone/NICE CXone and CCaaS architecture experience (overriding JD's 8–12+ years requirement).
- Robust hands-on architecture and implementation experience with NICE CXone.
- Expertise with CXone Studio, ACD/routing, APIs, SDKs, and authentication/integration patterns.
- Experience architecting integrations with CRM, WFM/WEM, recording, and enterprise applications; including Conversational AI/Voice AI.
- Strong knowledge of SIP, VoIP, telephony, SBC, carrier connectivity and contact-center call flows.
- Proficiency in programming languages, especially JavaScript/TypeScript; Node.js/Python; CXone Agent SDK.
- Certifications: Required NICE CXone technical/implementation certification; Preferred Advanced NICE CXone certification, AWS/Azure cloud certification, and additional CCaaS-related certifications.

📌 Senior CXone Solutions Architect (Bengaluru)
🏢 Net Connect
📍 Bengaluru