Key Responsibilities

- Lead end-to-end design and implementation of enterprise CXone solutions, including voice, IVR, omnichannel routing, and agent experiences.
- Create high-level and low-level designs (HLD/LLD), integration architectures, and call-flow diagrams; produce technical solution documentation.
- Lead technical workshops, solution design sessions, and engineering teams to translate business requirements into concrete CXone configurations.
- Architect integrations between CXone and enterprise systems (CRM, WFM/WEM, CRM, recording, analytics, and enterprise applications) using CXone APIs/SDKs.
- Ensure security, resiliency, scalability, monitoring, and production deployment readiness of CXone solutions; implement best practices for CI/CD and operations.
- Configure and optimize CXone Studio, ACD/routing, and telephony integration (SIP/VoIP/SBC) for reliable call flows and omnichannel experiences.
- Guide migration from legacy contact-center platforms to CXone and support multi-region/global CCaaS deployments.
- Mentor and lead technical teams, coordinate with cross-functional stakeholders, and ensure on-time delivery with quality metrics.

Overview

- The Senior a leading contact-center software provider Developer will architect and deliver end-to-end CXone-based contact-center solutions within a BFSI context in Bangalore.
- This role focuses on designing enterprise-scale,



omnichannel contact-center architectures that maximize agent productivity and customer experience across voice, IVR, and digital channels.
- You will drive integration with CRM, WFM/WEM, and other enterprise systems using CXone’s APIs, SDKs, and Studio tooling.
- The position demands hands-on implementation, architectural leadership, and the ability to articulate scalable, secure, and resilient CCaaS solutions for multi-region deployments.

Requirements

- Strong hands-on architecture and implementation experience with a leading contact-center software provider across enterprise projects.
- Proficiency with CXone Studio, ACD/routing, APIs, SDKs, authentication and integration patterns.
- Experience architecting integrations with CRM, VOICE AI and WFM/WEM and enterprise applications.
- Solid understanding of SIP, VoIP, telephony, SBC, carrier connectivity, and contact-center call flows.
- Knowledge of CXone's API/SDK ecosystem and custom application integration; familiarity with Agent, Mobile, and Chat Web SDKs as part of the developer ecosystem.
- Programming knowledge in JavaScript/TypeScript (solid preference) with Node.js/Python desirable; CXone Agent SDK is TypeScript-based.
- Ability to create and document HLD/LLD, integration architecture, and technical solution documentation; strong storytelling for technical audiences.

📌 Senior CXone Developer (Bengaluru)
🏢 Net Connect
📍 Bengaluru