:

- Act as the technical lead for the ServiceNow platform, providing direction on solution design, configuration, development and integration.

- Take technical ownership of platform health, performance, security, scalability and maintainability.

- Establish and maintain ServiceNow development, configuration and technical governance standards.

- Design, configure and develop ServiceNow solutions.

- Ensure solutions follow ServiceNow best practices, favouring standard platform capabilities and controlled configuration over unnecessary customisation.

- Assist with designing and supporting integrations between ServiceNow and other enterprise applications.

- Troubleshoot complex platform issues and provide technical leadership during major or recurring incidents.

- Review technical solutions and developments delivered internally or by implementation partners to ensure quality, security and maintainability.

- Lead the technical planning and delivery of ServiceNow upgrades, patches and releases, including impact assessment, testing and remediation.

- Proactively identify opportunities to improve platform performance, automation, security, user experience and technical debt.

- Work closely with business stakeholders, Enterprise Systems, architecture, integration and security teams to translate requirements into sustainable technical solutions.

- Provide technical guidance and mentoring to other colleagues working with the platform.

We would love to hear from you if you:

- Have a minimum of 8 years experience working specifically in a ServiceNow Technical Lead, Lead Developer, Technical Consultant or equivalent senior technical ServiceNow role.





- Have strong hands-on experience designing, configuring and developing solutions on the ServiceNow platform.

- Have strong knowledge of JavaScript and ServiceNow scripting, including Business Rules, Client Scripts and Script Includes.

- Have practical experience with Flow Designer, IntegrationHub, REST APIs and ServiceNow integration patterns.

- Have experience designing and implementing secure ServiceNow access controls, including roles and ACLs.

- Have experience leading or providing technical ownership for ServiceNow platform upgrades and releases.

- Understand ServiceNow development and architecture best practices and the importance of maintaining an upgradeable, supportable platform with controlled customisation.

- Have experience troubleshooting complex ServiceNow technical and integration issues.

- Can translate business requirements into explicit technical designs and solutions.

- Are comfortable reviewing and challenging technical solutions produced by developers, consultants and implementation partners.

- Have excellent stakeholder management and communication skills.

- Have strong organisational and prioritisation skills and can balance operational support, technical debt, project delivery and continuous improvement.





- Take a proactive approach to problem solving and technical risk management.

- Enjoy taking technical ownership and continually developing your knowledge of the ServiceNow platform.

Desirable Experience

It would be advantageous if you also have experience with:

- ServiceNow ITSM, including Incident, Problem, Change, Request and Knowledge Management.

- ServiceNow CMDB and Configuration Management.

- ITOM, Discovery, Service Mapping or Event Management.

- ServiceNow Service Catalog and Employee Center.

- ServiceNow Performance Analytics and reporting.

- ServiceNow IntegrationHub and MID Server implementations.

- Identity and access integrations, including Microsoft Entra ID/SSO.

- Agile delivery using Jira equivalent tooling.

- ITIL or IT Service Management practices.

- Working alongside enterprise architecture, cybersecurity, infrastructure and integration teams.

- Leading, mentoring or providing technical direction to developers and platform administrators.

Certifications

Relevant ServiceNow certifications would be advantageous, particularly:

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

- Relevant Certified Implementation Specialist (CIS) certifications aligned to the modules being managed

All interviews are conducted either in person or virtually with video required.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow Technical Lead (Bengaluru)
🏢 Linesight
📍 Bengaluru