Job Title: Customer Support Executive Inbound & Outbound Voice Process
Experience: 1+ Year
Location: Nandanam, Chennai
Language Requirement: Kannada, Malayalam, Hindi
Process Type: 100% Voice Process
Job Type: Full-Time

Job Overview

We are looking for Customer Support Executives with at least 1+ year of experience in handling inbound and outbound customer calls. Candidates must be fluent in Kannada, Hindi, Malayalam and should have positive communication skills, customer-handling abilities, and experience working in a target-based voice process.

Key Responsibilities

- Handle inbound customer calls and resolve customer queries.
- Make outbound calls for customer follow-ups and service-related requirements.
- Communicate with customers in Kannada, Malayalam, Hindi and understand their concerns.
- Provide accurate information about products and services.
- Handle customer complaints professionally and ensure customer satisfaction.
- Achieve daily,



weekly, and monthly calling targets.
- Maintain good call quality and customer service standards.
- Follow up with customers to ensure proper resolution.

Required Skills

- Minimum 1+ year of experience in a customer support voice process.
- Kannada, Hindi, Malayalam -speaking skills are mandatory.
- Experience in both inbound and outbound calling.
- Good verbal communication and customer-handling skills.
- Experience in a target-based calling environment.
- Ability to handle high call volumes.

Important Requirements

- Only voice process experience is required.
- Candidates must have handled both inbound and outbound calls.
- Chat and email process experience alone will not be considered.
- Must be comfortable working with calling targets.

📌 Customer Support Executive (Chennai)
🏢 Durus consulting
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