We are looking for a customer-focused and skilled Customer Service Executive to handle customer inquiries, resolve complaints, provide product or service information, and ensure customer satisfaction.
### Key Responsibilities
* Handle customer queries through calls, emails, and other communication channels.
* Resolve customer complaints and provide appropriate solutions.
* Maintain customer records and update information in the system.
* Follow up with customers regarding their issues and requests.
* Coordinate with internal teams to resolve customer concerns.
* Maintain professional communication and build positive customer relationships.
* Ensure timely responses and customer satisfaction.
### Required Skills
* Good communication skills.
* Customer handling and problem-solving skills.
* Basic computer knowledge and MS Excel.
* Ability to handle customer queries professionally.