- Handle and respond to customer queries, complaints, and requests professionally via email within defined service timelines.
- Provide accurate information about products, services, policies, and procedures to support customer needs.
- Maintain excellent written communication with clarity, empathy, and adherence to company standards.
- Log and update all email interactions in the CRM or ticketing system with proper categorization.
- Work towards meeting key performance metrics including response time, quality scores, and customer satisfaction.
📌 Customer Service Executive (Mumbai)
🏢 KnowledgeWorks Global (KGL)
📍 Mumbai
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