We are looking for a polite, proactive, and customer-oriented Pathology Telecaller Executive to manage patient inquiries and coordinate diagnostic services. The candidate will be responsible for handling inbound and outbound calls, explaining pathology tests and health packages, scheduling appointments, coordinating home sample collections, and assisting patients with report-related queries.

The ideal candidate should have excellent communication skills, basic computer knowledge, and the ability to provide a qualified and empathetic patient experience.

Key Responsibilities

1. Inbound & Outbound Calling

- Handle incoming calls from patients regarding pathology tests, health check-up packages, pricing, and services.
- Make outbound calls for lead follow-ups, appointment confirmations, and promotional activities.
- Respond to patient inquiries in a polite and professional manner.

1. Appointment Booking & Coordination

- Schedule diagnostic test appointments and home sample collections.
- Coordinate with phlebotomists and field collection staff.
- Ensure timely confirmation and execution of sample collection requests.

1. Test Information & Patient Guidance

- Provide basic information about pathology tests, including CBC, LFT, KFT, Lipid Profile, Thyroid Profile, and other health packages.
- Explain fasting requirements and pre-test instructions as per laboratory guidelines.
- Guide patients regarding sample collection procedures and test preparation.

1. Report Follow-up & Customer Support





- Assist patients with report status, report availability, and download-related queries.
- Follow up on pending reports and communicate updates.
- Escalate technical or medical queries to the concerned laboratory team.

1. Data Entry & Documentation

- Maintain accurate patient records, call logs, appointment details, and follow-up information.
- Update patient details and booking information in CRM/software.
- Ensure proper documentation and data accuracy.

1. Customer Relationship Management

- Maintain positive relationships with patients and healthcare professionals.
- Handle patient complaints and resolve basic service-related issues.
- Conduct feedback calls and support patient retention activities.

1. Confidentiality & Compliance

- Maintain patient confidentiality and protect sensitive medical information.
- Follow company policies, service standards, and laboratory procedures.

Required Qualifications & Skills

- Minimum 12th Pass; Graduate candidates preferred.
- 6 months to 2 years of experience in telecalling, customer support, BPO, hospital, or diagnostic laboratory operations.
- Excellent verbal communication and interpersonal skills.
- Fluency in Hindi, English, and Marathi.
- Basic knowledge of pathology tests and diagnostic services.
- Good computer knowledge and data entry skills.
- Ability to handle multiple calls and follow-ups efficiently.
- Patient-friendly attitude, patience, and a problem-solving approach.

📌 Pathology Telecaller Executive (New Delhi)
🏢 Orrish International Private
📍 New Delhi