- Job ResponsibilitiesHandle high-priority customer escalations and ensure timely resolution.
- Manage customer complaints related to service quality, refunds, damages, cancellations and partner behaviour.
- Coordinate with internal teams to resolve customer issues.
- Handle difficult customer conversations professionally.
- Maintain proper case records and meet SLA targets.
- Candidate Requirements2–3 years of experience in Customer Support / Customer Experience / Escalation Management.
- Excellent verbal and written communication skills.
- Solid problem-solving and customer-handling skills.
- Prior experience in handling customer escalations is mandatory.
- Technical Escalation profiles are NOT eligible.