We are looking for an enthusiastic and result-oriented Telecalling Executive responsible for maintaining relationships with existing clients, contacting potential customers, collecting orders, and gathering customer feedback. The candidate will act as a link between the company and its clients to ensure smooth communication, customer satisfaction, and repeat business.

1. Key ResponsibilitiesClient Calling & Follow-ups
2.

- Make daily outbound calls to existing and potential clients.
- Follow up with customers regarding previous enquiries and quotations.
- Maintain regular communication with existing customers.
- Inform clients about new products, designs, and offers.

1. Order Collection & Sales Coordination
2.

- Generate orders through regular client follow-ups.
- Collect order requirements, quantities, designs, and product specifications.
- Coordinate with the sales and production teams regarding confirmed orders.
- Follow up with clients for pending orders and repeat business.

1. Customer Feedback & Relationship Management
2.

- Collect feedback regarding product quality, pricing, delivery, and overall service.
- Contact customers after order delivery to ensure satisfaction.
- Handle basic customer queries and complaints professionally.
- Maintain good relationships with existing clients.

1. Database & Reporting
2.

- Maintain an updated customer database.
- Record call details, customer responses, enquiries, and order status.
- Maintain daily calling and follow-up reports.




- Update customer information in the company's CRM system.

1. Business Development
2.

- Identify opportunities for repeat orders.
- Encourage inactive customers to reconnect with the company.
- Share product catalogues and company details with prospective clients.
- Support the sales team in achieving monthly sales targets.
- Required Skills & QualificationsMinimum 12th pass; graduation preferred.
- Good communication skills in Hindi and basic English.
- Comfortable making outbound calls.
- Basic computer knowledge (Excel, WhatsApp and CRM).
- Positive convincing and negotiation skills.
- Ability to maintain customer relationships.
- Positive attitude and target-oriented approach.
- Prior telecalling or sales experience will be preferred.
- Key Performance Indicators (KPIs)Number of calls made per day.
- Number of customers successfully contacted.
- Number of enquiries generated.
- Orders collected and sales generated.
- Customer follow-up completion rate.
- Customer feedback and satisfaction.
- Repeat orders from existing clients.
- Working ExpectationsMaintain professional communication with every client.
- Ensure timely follow-ups without missing potential orders.
- Maintain accurate records of all customer interactions.
- Coordinate effectively with internal departments.
- Focus on customer retention and business growth.

Ideal Candidate: A confident, disciplined, and proactive individual who can convert customer conversations into business opportunities while maintaining long-term client relationships.

📌 Telecalling Executive (New Delhi)
🏢 Salasar Enterprises
📍 New Delhi