POC Aayush kharkwal

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Job Description

Job Description – Telecaller

About the Role

We are looking for an enthusiastic and customer-focused Telecaller to engage with customers, understand their requirements, and drive sales through effective communication. The ideal candidate should possess strong interpersonal skills, a customer-centric approach, and the ability to convert inquiries into successful business opportunities.

Key Responsibilities

Customer Engagement & Sales

* Connect with customers through inbound and outbound calls to understand their requirements.

* Provide accurate information about products and services and guide customers toward suitable purchase decisions.

* Convert customer inquiries into sales opportunities through effective communication and persuasion.

* Identify opportunities for upselling and cross-selling to maximize revenue.

Customer Experience

* Deliver a seamless and positive customer experience during every interaction.

* Address customer queries, concerns, and objections professionally and efficiently.

* Build strong customer relationships to encourage repeat business and referrals.

Call Management & Operations

* Manage high call volumes while maintaining service quality and productivity standards.

* Maintain accurate records of customer interactions, follow-ups, and sales outcomes.

* Ensure timely completion of assigned tasks and achievement of daily targets.

Product Knowledge

* Develop and maintain strong knowledge of automobiles, products,



and services.

* Stay updated on ongoing offers, promotions, and company processes.

* Effectively communicate product benefits and features to customers.

Requirements

* Minimum 1 year of experience in Outbound Sales, Inbound Sales, Telecalling, Upselling, Customer Service, or a related role.

* Undergraduate or Graduate (candidate should not be currently pursuing regular education).

* Excellent communication and interpersonal skills.

* Ability to handle customer objections and close sales opportunities.

* Strong customer service orientation and problem-solving abilities.

* Comfortable working in a target-driven and performance-focused workplace.

* Basic computer knowledge and familiarity with CRM systems is preferred.

Language Requirements

* Fluency in English and Hindi is mandatory.

* Proficiency in the local/regional language is preferred.

Shift Details

* Working Hours: 11:00 AM to 8:00 PM

* Week Off: One weekday off

Preferred Skills

* Strong negotiation and persuasion skills.

* Ability to multitask and manage multiple customer interactions.

* Positive attitude, adaptability, and willingness to learn.

* Interest or knowledge in the automobile industry will be an added advantage.

What We Offer

* Opportunity to work in a fast-growing and dynamic environment.

* Performance-driven incentives and growth opportunities.

* Continuous learning and career development.

* Collaborative and customer-centric work culture

📌 Telesales Executive (Gurugram)
🏢 Cars24
📍 Gurugram