14 Nov
|
Omjay Cargo Logistic Private
|
Rajkot
14 Nov
Omjay Cargo Logistic Private
Rajkot
1. Handle daily customer queries related to shipment bookings, tracking, delivery status, and delays.
2. Coordinate with courier and logistics partners for smooth shipment movement and timely deliveries.
3. Track shipments and provide regular status updates to customers.
4. Follow up on pending, delayed, undelivered, and RTO shipments.
5. Coordinate with operations teams for delivery-related issues and urgent escalations.
6. Resolve customer complaints and ensure customer satisfaction.
7. Maintain daily shipment reports, MIS, and operational records.
8. Manage POD (Proof of Delivery) requests and shipment-related documentation.
9. Ensure proper communication between customers, sales teams, and logistics partners.
10. Take ownership of customer issues until they are successfully resolved.
📌 Customer Support Executive (Rajkot)
🏢 Omjay Cargo Logistic Private
📍 Rajkot