Job Description:

1. Customer Diet Counselling

- Understand customers' fitness goals, lifestyle, food habits, dietary preferences and nutritional requirements.
- Provide personalized diet guidance for muscle gain, weight loss, fat loss and general fitness.
- Offer diet counselling at ₹199 for customers purchasing other brands.
- Provide complimentary diet counselling to Deck Up customers.
- Explain diet plans, nutrition requirements and supplement recommendations in simple language.
- Build customer trust and encourage long-term relationships.

2. Product Knowledge & Supplement Recommendations

- Develop in-depth knowledge of whey protein, mass gainers, creatine, multivitamins, pre-workout and other sports nutrition products.
- Understand product ingredients, nutritional composition, benefits, usage and functionality.
- Explain how different ingredients work in the human body.
- Understand customer requirements and recommend suitable products based on their goals.
- Compare different supplement brands and explain their nutritional differences.
- Continuously update knowledge about new ingredients, products and industry trends.

3. Staff Training & Development

- Conduct regular training sessions for telesales and retail staff.
- Train employees to understand customer requirements and fitness goals.
- Educate staff on supplement ingredients, product perks, usage and suitability.
- Train sales executives to recommend the right products based on customer needs.
- Improve employees' nutrition knowledge and customer communication skills.

4. Telesales & CRM Monitoring

- Monitor daily customer interactions through Runo CRM.
- Monitor WhatsApp automation and customer responses.
- Review customer enquiries, follow-ups and counselling requirements.
- Guide telesales executives on how to communicate with customers and recommend suitable products.
- Identify missed follow-ups and improve lead conversion.
- Monitor customer satisfaction and improve the overall customer experience.

5. Customer Fitness Goal Tracking

- Maintain customer fitness records and progress reports.
- Follow up with customers every 15 days to understand their progress.
- Track changes in weight, body composition and fitness goals.




- Provide diet modifications and supplement guidance wherever required.
- Motivate customers and encourage consistent engagement.
- Maintain long-term relationships with existing customers.

6. Body Composition Analysis

- Learn to operate and understand the body composition analyser.
- Conduct customer body composition assessments.
- Understand and explain body fat percentage, muscle mass, BMI, visceral fat and other available measurements.
- Use assessment results to support personalized nutrition guidance.
- Monitor customer progress through periodic assessments.

7. Webinars & Nutrition Awareness

- Conduct online webinars and educational sessions for customers.
- Educate customers about different supplements and ingredients.
- Explain what ingredients do, how they work in the body and when and how to use them.
- Create awareness about nutrition, fitness, supplementation and healthy lifestyles.
- Participate in Instagram Live sessions and other digital marketing activities.
- Help create nutrition-related educational content for social media.

8. Reporting & Performance Monitoring

- Maintain daily counselling and customer interaction records.
- Track counselling conversions and customer feedback.
- Submit periodic reports on customer progress and satisfaction.
- Coordinate with sales, marketing and customer relationship teams.
- Identify opportunities to improve customer retention and business growth.

Desired Candidate Profile (DCP)

Educational Qualification

- B.Sc. Nutrition & Dietetics
- B.Sc. Clinical Nutrition
- M.Sc. Nutrition & Dietetics
- PG Diploma in Dietetics or Clinical Nutrition
- Other relevant nutrition and dietetics qualifications.

Experience

- Freshers and experienced candidates are welcome.
- Experience in diet counselling, sports nutrition, fitness centres,



supplement stores or healthcare is an added advantage.
- Candidates with strong communication and customer-handling skills will be preferred.

Essential Skills

1. Communication & Customer Handling

- Excellent verbal communication skills.
- Ability to explain nutrition and supplement concepts in simple language.
- Confidence in handling customer enquiries over phone and WhatsApp.
- Ability to understand customer concerns and build trust.
- Strong counselling, presentation and customer convincing skills.
- Ability to convert interested customers into paying customers through ethical recommendations.

2. Nutrition & Supplement Knowledge

- Strong understanding of macronutrients and micronutrients.
- Knowledge of protein, carbohydrates, fats, vitamins and minerals.
- Understanding of whey protein, creatine, mass gainers, multivitamins and pre-workout supplements.
- Knowledge of supplement ingredients, dosage, usage and precautions.
- Interest in sports nutrition, bodybuilding and fitness.

3.Customer Relationship Skills

- Ability to identify customer needs and recommend appropriate products.
- Customer retention and relationship management.
- Ability to handle objections and customer doubts.
- Follow-up management and lead conversion.
- Interest in achieving counselling and customer satisfaction targets.

4. Technical & Operational Skills

- Basic computer knowledge and MS Excel.
- Ability to work with CRM software such as Runo.
- Knowledge of WhatsApp Business and automation tools.
- Willingness to learn body composition analyser operations.
- Ability to maintain customer records and reports.

5. Personal Attributes

- Positive attitude and willingness to learn.
- Customer-focused mindset.
- Good listening and problem-solving skills.
- Self-motivated and target-oriented.
- Ability to work independently and with a team.
- Passion for health, fitness and nutrition.

Preferred Languages

- English
- Tamil
- Hindi (Mandatory)

Our Expectation: We are looking for a Dietitian who can combine nutrition expertise, customer counselling, product knowledge and relationship management to improve customer fitness outcomes and contribute to business growth.

📌 Dietician / Nutritionist (Chennai)
🏢 Trade Monk
📍 Chennai