Gaming Cafe ExecutiveCompany: PauseNPlay

Location: Ahmedabad, Gujarat

Employment Type: Full-time

Experience: Fresher to 1 year

Department: Operations & Customer Experience

About PauseNPlayPauseNPlay is a gaming café and entertainment destination built for gamers, gaming enthusiasts, and people who love interactive entertainment.

Our goal is to create an exciting, welcoming, and comfortable environment where customers can enjoy gaming, connect with friends, compete, and make memorable experiences.

We are looking for an enthusiastic and responsible Gaming Cafe Executive who can help us deliver an excellent customer experience while ensuring smooth day-to-day café operations.

Job OverviewAs a Gaming Cafe Executive, you will be responsible for managing daily customer interactions, assisting customers with gaming setups, handling bookings and payments, and maintaining the overall gaming environment.

We are looking for someone who is energetic, friendly, tech-savvy, and passionate about gaming. Previous professional experience is not mandatory. A willingness to learn and a positive attitude are what matter most.

Key Responsibilities1. Customer Experience

- Welcome customers and explain available gaming options and packages.
- Assist customers with bookings, walk-ins, and gaming session timings.
- Help customers understand gaming setups, consoles, PCs, and accessories.
- Handle customer queries and resolve basic complaints professionally.
- Ensure every customer has a smooth and enjoyable experience.

2. Gaming Operations

- Set up and manage PlayStation consoles, gaming PCs, controllers,



and accessories.
- Assist customers in starting games and configuring basic settings.
- Monitor gaming stations and ensure all equipment is functioning properly.
- Report technical issues and coordinate basic troubleshooting.
- Ensure gaming equipment is handled carefully.

3. Billing & Bookings

- Handle customer billing, payments, and session extensions.
- Maintain accurate records of customer bookings and gaming sessions.
- Assist with daily cash and payment reconciliation.
- Explain pricing, membership plans, and available offers.

4. Café Maintenance & Management

- Maintain cleanliness and organization of gaming stations.
- Ensure controllers, keyboards, headsets, and other accessories are properly maintained.
- Keep the gaming area presentable and customer-ready.
- Follow opening and closing procedures.

5. Community & Engagement

- Encourage customers to participate in gaming challenges and tournaments.
- Help promote special events, offers, and membership programs.
- Build positive relationships with regular customers.
- Support the team in creating an active gaming community.
- Skills & RequirementsGenuine interest in gaming, PlayStation, PC gaming, and technology.




- Good communication and interpersonal skills.
- Friendly, confident, and customer-oriented personality.
- Basic computer knowledge.
- Ability to learn gaming consoles and systems quickly.
- Responsible, punctual, and well-organized.
- Ability to multitask during busy hours.
- Basic English and Hindi communication; Gujarati is an advantage.
- QualificationsMinimum qualification: 12th Pass.
- Graduates and diploma holders are welcome.
- Freshers are encouraged to apply.
- Previous experience in customer service, retail, hospitality, or gaming cafés is an advantage but not mandatory.
- What We OfferOpportunity to work in an exciting gaming setting.
- Hands-on exposure to gaming technology and café operations.
- Friendly and energetic working environment.
- Learning and growth opportunities.
- Opportunity to be part of gaming events, tournaments, and community activities.

Ideal CandidateWe are not necessarily looking for a professional gamer. We are looking for someone who:

- Loves interacting with people.
- Has an interest in gaming and technology.
- Takes ownership of responsibilities.
- Can stay calm and helpful during busy hours.
- Is willing to learn and grow with PauseNPlay.

If gaming is your passion and you enjoy creating great customer experiences, we would love to meet you!

How to ApplyInterested candidates can share their updated resume along with a short introduction.

Subject: Application for Gaming Cafe Executive – PauseNPlay

Location: Ahmedabad, Gujarat

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