Ayuscholar Education Pvt. Ltd. is looking for an experienced and confident *Post Sales Executive* to manage customer relationships, provide post-sales support, and ensure a smooth experience for students and clients after enrollment.
The ideal candidate should have excellent communication skills, strong follow-up abilities, and experience in customer relationship management, preferably in the education or EdTech industry.
## Key Responsibilities
- Handle post-sales communication with enrolled students and clients.
- Maintain solid customer relationships and ensure customer satisfaction.
- Coordinate with internal teams for smooth onboarding and service delivery.
- Manage student queries, complaints, and service-related issues professionally.
- Conduct regular follow-ups with students regarding documentation, payments, and enrollment processes.
- Maintain accurate records of customer interactions and follow-ups in CRM systems.
- Ensure timely collection of pending payments and outstanding dues.
- Identify opportunities for upselling and additional services.
- Achieve monthly performance targets and maintain high customer retention.
- Prepare daily and weekly follow-up reports for management.
## Eligibility & Requirements
- *Experience:* Minimum 1 year of relevant experience preferred.
- Previous experience in post-sales, customer support, student coordination, or relationship management.
- Excellent verbal and written communication skills in Hindi and English.
- Strong interpersonal, problem-solving, and convincing skills.
- Basic knowledge of MS Excel, CRM software, and reporting.
- Ability to handle multiple customers and meet deadlines.
- Experience in the education consultancy or EdTech industry will be an added advantage.