Handle both Incoming & Outbound customer calls, understand customer queries, provide accurate information, resolve complaints and ensure a positive customer experience through professional and effective communication.

1. Key ResponsibilitiesHandle inbound customer support calls and respond to customer enquiries professionally.
2. Understand customer requirements and provide appropriate solutions.
3. Resolve customer complaints, queries and service-related issues.
4. Provide accurate information about products, services, processes and policies.
5. Maintain proper call etiquette and ensure customer satisfaction.
6. Record customer interactions, feedback and call dispositions accurately in CRM.
7. Escalate unresolved or complex issues to the concerned supervisor or department.
8. Maintain call quality, productivity and performance standards.
9. Follow process guidelines,



scripts and compliance requirements.
10. Achieve assigned KPIs, including call quality, customer satisfaction and attendance.

"Candidates must have positive conversational/communication skills in

English Kannada with Hindi

English Kannada with Malayalam

English Malayalam with Hindi

English Kannada, Tamil with Hindi

Both freshers & experienced will be considered

Looking for candidates should be willing to join immediately.

Walk-in interviews on 14th & 16th November

Falcon Telesourcing Pvt Ltd

No.180/1, 2nd Cross, 2nd Main Wilson Garden

Bangalore - 560027

Land Mark : Opp to HMG Stones

(Adjacent to Karnataka Silk Emporium)

Call : (phone hidden) / (phone hidden)

📌 Inbound Customer Service Advisor (Bengaluru)
🏢 Falcon Telesourcing
📍 Bengaluru