1. Building and maintaining profitable relationships with key customers.
2. Accepting and closing orders in the billing software.
3. Ensuring timely delivery of all orders – online & offline.
4. Responsible for forwarding orders to the kitchen team, and keeping an up-to-date item wise summary in peak business hours by working closely with the kitchen team.
5. Handing over orders and briefing well to the delivery executives.
6. Resolving customer feedbacks / complaints quickly and efficiently
7. Keeping customers updated on the latest menu, new items added, in order to increase sales.
8. Expanding customer base by upselling and cross selling.
9. Very positive inter personal and communication skills.