- Make outbound calls to customers regarding overdue EMIs, loan payments and outstanding dues.
- Inform customers about pending amounts, due dates and available payment options as per company process.
- Follow up regularly with customers for timely payment and Promise to Pay (PTP).
- Handle customer queries, objections and payment-related concerns professionally.
- Convince customers to transparent outstanding dues within the committed timeline.
- Maintain proper records of calls, customer responses, PTPs and payment status.
- Update customer information and call dispositions in the CRM / Collection System / Dialer.
- Achieve assigned daily, weekly and monthly calling and collection targets.
- Escalate difficult, high-risk or unresolved cases to the Team Leader / Collection Manager.
- Follow company policies, client guidelines and applicable collection/compliance standards.