1. Key Responsibilities
2. Follow up with customers for timely EMI payments and outstanding dues.
3. Conduct regular field visits to meet customers with overdue accounts.
4. Achieve monthly collection targets and reduce portfolio delinquency.
5. Identify reasons for payment delays and assist customers in resolving payment-related issues.
6. Maintain regular contact with customers through calls, messages and personal visits.
7. Track overdue accounts, payment commitments and collection performance.
8. Ensure timely updating of collection details, payment receipts and customer remarks in the system.
9. Coordinate with the sales and branch teams regarding customer payment status.
10. Monitor bucket-wise delinquency and take appropriate follow-up action.
11. Handle customer concerns professionally and maintain positive customer relationships.
12. Submit daily collection reports and provide updates to the reporting manager.
Follow company policies and ethical collection practices while handling customers.