Customer Support Executive – Voice Process

Process: Lenskart

Job Location: Sector 42, Golf Course Road, Gurugram, Haryana

Job Type: Full-Time

Salary: Up to ₹30,000 CTC per month

Experience: 6 Months – Experienced Candidates

Qualification: Graduate Only

Shift: Day Rotational

Working Days: 5.5 Days per Week

Week Off: 1 Rotational Week Off

Job Description

We are hiring experienced and customer-oriented professionals for the Customer Support Executive – Voice Process at Lenskart.

The selected candidates will be responsible for handling customer queries, resolving complaints and escalations, and ensuring a seamless customer experience through voice support.

Key Responsibilities

* Handle inbound customer calls and provide effective resolutions.

* Understand customer concerns and offer appropriate solutions.

* Coordinate with customers over calls regarding their queries and issues.

* Handle customer complaints and escalations professionally.





* Maintain high standards of customer satisfaction and service quality.

* Ensure timely resolution of customer concerns.

Eligibility Criteria

* Graduate candidates only.

* Minimum 6 months of relevant voice/customer support experience.

* Excellent verbal communication skills in English and Hindi.

* Good customer-handling and problem-solving abilities.

* Willingness to work in day rotational shifts.

* Immediate joiners preferred.

Compensation & Advantages

* Salary up to ₹30,000 CTC per month.

* 5.5 working days per week.

* 1 rotational week off.

* Day rotational shifts.

* Opportunity to work with a leading eyewear brand.

Interview Process

* Virtual Interview.

* Immediate joining preferred.

Interested Candidates

Share CV on [email protected]

Apply Now!

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