About the Role We are looking for a friendly, energetic, and customer-focused Customer Relationship Executive to enhance the in-store customer experience. The candidate will be responsible for welcoming customers, assisting them with product selection, maintaining customer relationships, and ensuring a pleasant shopping experience.
- Key ResponsibilitiesGreet and welcome customers warmly when they enter the store.
- Understand customer requirements and suggest suitable products.
- Explain product features, benefits, offers, and ongoing promotions.
- Assist customers throughout their shopping journey and resolve basic queries.
- Encourage customers to share Google Reviews and record customer feedback through videos.
- Maintain good customer relationships and ensure customer satisfaction.
- Maintain store decorum, cleanliness, and proper presentation.
- Ensure products are properly displayed and arranged.
- Coordinate with the sales team to ensure smooth store operations.
- Handle customer complaints and escalate issues whenever required.
- Maintain a qualified attitude and follow store policies.
- Support the team in achieving customer service and sales targets.
- Required Skills & QualificationsGood communication and interpersonal skills.
- Friendly, confident, and customer-oriented personality.
- Basic knowledge of retail sales and customer handling.
- Ability to convince and engage customers professionally.
- Good presentation and problem-solving skills.
- Basic smartphone knowledge for recording customer feedback and videos.
- Prior experience in retail, customer service, or sales will be preferred.
- Job Information
- Designation: Customer Relationship Executive
- Industry: Retail
- Working Days: Monday to Sunday
- Working Hours: 11:00 AM to 9:00 PM
- Monthly Leaves: 4 Days
- Work Location: Sardarpura, Jodhpur