Job Description – Hotel ReceptionistPosition: Front Office Executive / Receptionist

Job Responsibilities:

1. Welcome guests warmly and professionally.
2. Handle guest check-in and check-out procedures.
3. Manage room bookings and reservations through OYO, MakeMyTrip, Booking.com and other platforms.
4. Handle guest queries, complaints and requests politely.
5. Maintain guest records, ID proofs and registration forms.
6. Manage room availability and coordinate with housekeeping staff.
7. Handle cash, UPI payments, billing and maintain daily records.
8. Answer phone calls and respond to customer enquiries.
9. Coordinate with housekeeping, kitchen and management teams.
10. Ensure smooth front desk operations and excellent guest satisfaction.
11. Maintain proper shift handover reports.
12. Follow hotel policies and ensure guest safety and security.

Required Skills:

- Positive communication skills.
- Basic computer knowledge.
- Knowledge of hotel booking platforms.
- Customer handling and problem-solving skills.
- Professional behaviour and presentable personality.
- Previous hotel experience preferred.

Qualification: 12th Pass / Graduate preferred.

Experience: Fresher or Experienced candidates can apply.

📌 Hotel Staff (Gurugram)
🏢 Hotel Met City
📍 Gurugram